Brits are shunning trusted and approved sources when searching for a plumber, according to new research. Just under 5 percent (4.65%) would go to their water company to find a plumbing professional, the figures have shown.
In fact, a higher percentage (6.8%) are more likely to ask strangers on Facebook.
While more than half (53.7%) would ask friends and family for a recommendation, a fifth (17.5%) admit to blindly searching online.
The study, by the Water Regulations Advisory Scheme (WRAS), asked homeowners about the process they go through when seeking out a new plumber. The findings show that consumers could be failing to do thorough research before commissioning plumbing work in their home.