Tribute To Sutton Heating & Plumbing Firm’s Dedication To Community During Lockdown

August 18, 2020

Carshalton Boilers received a special visit from Sutton Mayor Cllr Trish Fivey and Deputy Mayor Cllr Annie Moral in recognition of its dedication to responding to the town’s heating and plumbing emergencies during the Covid-19 lockdown period.  

The Mayor spent half an hour chatting to the team and John Temple and his wife Carly, who run the family business, based on Carshalton Road, together.  Describing the firm’s incredible show of commitment to the Sutton community, Mayor Fivey said “We saw first-hand how professional and effective your response has been during the lockdown. It was clear that everything you do is geared to keeping your colleagues and general public safe during the lockdown. You could feel a real sense of camaraderie between you and your staff.  We want to acknowledge the invaluable work that you and your staff have done during this pandemic. It has made us all aware of how much our way of life depends on all key workers. I wish to take this opportunity to thank you all..”

The couple, whose Sutton-based firm can trace its history back over 50 years, were forced to furlough the majority of their staff, however, kept a handful of engineers carrying on throughout lockdown ensuring that those with critical heating and plumbing issues and the most vulnerable were prioritised and swiftly attended to.   Many of its customers are elderly or were shielding and extremely anxious about letting a tradesman into the property.  The Carshalton Boiler team reassured them that all government social distance guidelines would be adhered to, with engineers wearing all the required PPE and any interaction completely avoided.   
During this tough period, the couple ran all functions of the business from their own home, including collecting deliveries and arranging call outs, while simultaneously juggling home-schooling their two young children.  The couple were also faced with the additional challenge of ensuring the working engineers had sufficient PPE.

Carshalton Boilers Dedication During Lockdown
The Temples were extremely proud to host such special guests, paying tribute to “our brilliant team and fantastic customers who were so pleased we were able to carry on trading”.  Carly Temple “It was all quite emotional for me hearing how distressed our customers were, one woman started crying when I answered the phone, thanking me that I had answered and that someone was there to help her as she had no family and did not know what to do as she had no hot water”.
As lockdown measures continue to be lifted, the Carshalton Boilers team is now back to full operating capacity and doing what it does best, going to whatever lengths necessary to ensure the local community can access essential heating and plumbing services.

Carshalton Boilers 
With over 50 years’ experience in the plumbing and heating industry, Carshalton Boilers is a family-run business covering Surrey, South London and the surrounding areas for all landlord, domestic and commercial plumbing, heating and gas services requirements. It has a strong team committed to delivering an excellent service for its large and loyal database.  Carshalton Boilers offer experienced, qualified engineers who use the latest product technology.  

For more information, contact Carly Temple on 0208 395 8060
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