Top tips on how boiler and heating engineers can increase their business
According to recent data by telephone answering service provider CALLCARE, it had revealed that the majority of calls (30%) made to utility providers and boiler engineers in winter are to do with chasing for an update or making repeat calls to report the same incident.
This is a two-fold problem that could be seriously affecting the customer satisfaction of these businesses. Existing customers will be becoming more annoyed that they should continuously chase up engineers about the same problem leading to some dissatisfied customers. With this problem, engineers are potentially missing out on new business because they are dealing with so many repeat calls.